Shipping Policies

What shipping service do you use? Can I pay extra for faster shipping?
We use the United States Postal Service for all of our shipments. We do not offer expedited shipping options
 
What does First Class shipping mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS.  
Any orders placed that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility). 
Both Domestic forms of shipping are not considered expedited.

What does Priority Mail shipping mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS. 
Any orders placed that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility). 
Both Domestic forms of shipping are not considered expedited.

I put the wrong shipping address. Can I change this?
Please email us right away at inquiries@blackcraftcult.com with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will most likely be returned to us. Once it arrives, we will reach out regarding reshipment.
BCC is not responsible for filing any claims with carriers for damaged and/or lost packages that are marked as delivered to the address used during checkout.
Please contact your local postal office for further information on lost or stolen mail.

When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and can vary. You will receive a confirmation email with tracking info to follow along once your order is ready to ship.
Please allow 3-5 business days for order processing and shipping. During sales, please allow 7-10 business days for order processing. 
If we anticipate a longer lead-time, it will be noted in the item description. 
 
Why is my order being delayed?
This could be due to several reasons:
* USPS could be experiencing issues or delays on their end. We unfortunately have no control over this but USPS typically will provide information via tracking status.
* Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
* If it appears that you might have placed a double order, we may reach out to you to verify the purchases
 
My order is being returned to the sender. What happens now?
Orders can sometimes be RTS (return to sender) due to insufficient address or other issues with USPS.
Once your package arrives back to us, we will reach out to the customer for an updated address for reshipment. If a refund is preferred, please let us know via email.
 
My tracking says my order was delivered but I did not receive it. What can I do?
Here are a few suggestions if you have not received your package with a tracking status which shows "delivered":
- Check around your property to see if it was dropped if off in a different area
- Ask neighbors if they received the package by mistake
- Allow a few extra days as packages can sometimes be scanned in as "delivered" ahead of time by mistake
Blackcraft Cult is not liable for lost or stolen packages that have delivery confirmation to the address that was provided.
Customers are responsible for filing any claims with carriers for lost or stolen packages. Please contact your local postal office for further information on lost/stolen mail.

I received the wrong item or defective/damaged item. Can I receive a replacement?
Please contact BCC customer service if you received a misship or a defective/damaged item. Blackcraft will issue a prepaid return label for all domestic customers via email for damaged or misshipped items.
We ask that you fill out our return/exchange form accordingly (located on back of your packing slip) and indicate whether you prefer a refund or exchange for replacement.
However, we are unable to provide return label service for international customers. For international customers with any of these issues, please contact us at inquiries@blackcraftcult.com
 

INTERNATIONAL SHIPPING/FAQ
 
Do you ship internationally? How long do order deliveries take?
Although we do ship worldwide, there are some countries we currently DO NOT ship to. You can find that list near the bottom of this FAQ. 
All international shipments can require anywhere from 2 to 8 weeks for delivery after the 5-7 business day time needed for processing.
Once an order is shipped, you will be notified via email and provided tracking information. 
Please note that BCC does not have contact with international carriers. You would need to contact your local postal office for further information regarding delayed shipments or pickups.
 
How much does international shipping cost? Do I have to pay customs fees?
International shipping costs vary worldwide. You will be able to see these costs during the checkout process, before an order is submitted.
Please be aware that you as the buyer are responsible for any VAT, tariff, duty, taxes, handling fees,customs clearance charges, etc. required by your country for importing consumer goods.
We do not collect any of these fees beforehand and cannot give you an estimate of the cost as it varies widely around the world. 
Please research any potential fees so you are ready to receive your package from customs (if needed) and have an idea of what any additional costs may be.

Why is my international package being returned?
International orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. 
If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment postage (USD). If a refund is requested, please note that the original shipping fees are non-refundable.

My international order hasn’t shipped yet. Why is it being delayed?
When placing an order, please be sure to use a translated English font to avoid delays. Our shipping system does not recognize foreign character fonts, which can cause a hold in printing your order.

I received the wrong item or defective/damaged item. Can I receive a replacement?
Please contact BCC customer service via email for assistance with any of these issues.


 *** WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES***
Indonesia
Cuba
Iran
Syria
North Korea
Sudan
South Africa
Oman
Pakistan
Guadeloupe
Tunisia
Brunei
Cambodia
Turkey
El Salvador
Belarus
 
If you have any further questions not addressed here, please email: inquiries@blackcraftcult.com