Merchandise that is unworn, unwashed, and with the tag still intact can be returned for a refund or exchanged with BCC within 30 days of delivery.
All returns and exchanges will need to have the return form on the back of the packing slip filled out and included with your returned package - NO EXCEPTIONS.
Please note we do not refund original shipping fees and we do not cover return costs for return/exchange requests.
If you wish to cancel an order, please contact customer service as soon as possible via email (firstname.lastname@example.org)
However, if you have already received a tracking number, we unfortunately cannot make further changes to your order
Can I add or remove an item from my order? What if I forgot to add my discount code to the order?
For most of our promos involving a free clothing item, you are required to manually add the item in the size needed to your cart to qualify for the offer.
This also applies to any free promotion item that is NOT clothing related, such as an accessory or limited edition giveaway.
I put the wrong shipping address. Can I change this?
You can contact us via email right away at inquiries@blackcraftcult.
When will my order arrive? Will I be able to track it?
You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it.
Otherwise, you may have input your email address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important due to the fact that you will also receive all order updates, customer service communication and tracking info to your email.
Please allow 10-15 business days for order processing and shipping to start. Mystery Boxes generally ship in separate waves as they are made to order.
Our current hours are:
Tuesday through Friday 11am-6:00pm
Saturday and Sunday 9:00am-4:30pm
CLOSED ON MONDAYS
*Please note that our hours/days of operation are subject to change during holidays and other events
In order to follow current safety and health regulations, we are operating at limited capacity (two parties at a time)
Along with limited capacity, here are some other guidelines:
- Masks required at all times
- 30 minute shopping timeframe
- 6 feet of distance if waiting in-line outside
- No sitting on furniture (signs on furniture also state the same)
- Debit/credit preferred but we do accept cash
- Online order returns/exchanges accepted in-store but must follow our return policy and include our (FORM)
When will a certain design be restocked? Do you have a mailing list?
We do have a mailing list that you can sign up for! The best way to keep up on restocking is to join the mailing list, follow us on Instagram, Twitter or like our Facebook page.
Will you ever reprint a limited edition item or collab line?
Our limited edition prints are very limited and are not restocked.
I have a question about sizing. How do your t-shirts, etc. fit?
Some size charts are on the item page but you can also find our sizing charts here: (https://www.
The website won’t let me check out. I keep getting an error page. What should I do?
We recommend waiting and trying again later. Multiple attempts may cause multiple pending holds/authorizations with your payment method.
If you have any further questions not addressed here, please email: (inquiries@
***Contact-Free Curbside Pickup***
For your safety & comfort, you can now shop online and receive your order faster and more conveniently by choosing our contactless order pickup experience.
HOW TO BUY ONLINE AND PICK UP IN-STORE
- Choose "Store Pickup" when placing your order online.
- Wait to receive email notification that your order is ready for pickup.
- Bring your order confirmation email and ID with you to our location during curbside pickup hours
- Park in either A, B or C labeled curbside parking spaces and contact our curbside pickup # posted.
- Pickup is contact-free so please open your trunk or roll down your back window. We’ll place your order inside your vehicle.
- Be sure to pick up your order within 7 days or your order will be refunded and items will be returned to stock.