I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. BlackCraft cannot ensure an address change after this point.
However, please e-mail us right away at email@example.com, (within a 24 hour period) with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 2-3 days for order processing and shipping. If we anticipate a longer leadtime, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
Why did I not receive a confirmation e-mail?
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.
I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to go through the exchange process, or place a new order.
I want to make a return or exchange. How do I do this?
For step by step instructions, please refer to our exchange/return form at this link - HERE - Our policies are also listed on the reverse of the packing slip that came with your order.
Merchandise that is unworn, unwashed, and with the tag still intact, can be returned for a refund or exchanged for other items sold at BlackCraft Cult within 30 days of delivery.
All returns and exchanges will need to have the return form on the back of the packing slip filled out and included with your returned item- NO EXCEPTIONS.
Return postage can only be paid by BlackCraft on returns or exchanges which are the result of BlackCraft’s improper completion of the order. BlackCraft reserves the right to refuse requests that do not meet these requirements.
When will a certain design be restocked? Do you have a mailing list?
Currently we do not have a mailing list. The best way to keep up on restocking is to follow us on Instagram, Twitter or like our Facebook page. We usually restock items every week and make announcements on these pages.
I ordered during a free item promotion. I am not seeing the free item in my confirmation e-mail. Did I get the free item?
If you ordered within the sale period, the free item is automatically included with your order although it may not appear in the email confirmation you received.
During free t-shirt promotions, due to the high volume of orders we will not take custom requests on sizing. The free t-shirt will be matched to the largest size of the product ordered. All women’s products are automatically matched to a men’s small.
Will you ever reprint a limited edition item?
Our limited edition items are a one time only, limited item. They are only available for purchase during the promotion period.
I have a question about sizing. How do your t-shirts, etc fit?
Please refer to our size chart- http://blackcraft.bigcartel.com/size-chart.
Do you provide in store pick-ups for online orders?
We currently do not offer a will-call option at this time, but may in the future.
The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a paypal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please e-mail us.
If you have any further questions not address here, please email: firstname.lastname@example.org
How does free shipping for international orders over $200 work?
To qualify, your order would need to reach the $200.00 or over $200.00 price point before tax. Shipping will automatically be deducted in the shipping options provided at check out. Please note only international orders qualify for the free shipping promotion.